Case Study: Zayo reduces IT noise and speeds incident response with BigPanda Alert Intelligence

Zayo unifies its technology stack with BigPanda to filter out 99.9% of events

Zayo, a global communications infrastructure provider, was struggling to keep up with rapidly growing IT noise as its managed services business expanded 30% annually and added 20,000 devices. Before BigPanda, the NOC was overwhelmed by false positives, duplicates, and benign alerts across multiple tools, making it hard to scale operations or prevent outages.

BigPanda implemented Alert Intelligence to automatically de-duplicate, filter, enrich, and correlate events into actionable alerts and incidents. As a result, Zayo ingested 25 million events in three months, filtered out 99.991% of events, reduced them to 2.52 million alerts, and cut ServiceNow tickets by 20%, helping lower MTTR and improve customer experience.

Zayo

Jon Moss

Head of Edge Software Engineering