Case Study: Wix achieves 80% faster troubleshooting with BigPanda

Wix - Customer Case Study

Wix, a leading cloud-based web development platform, was struggling with alert noise from its fragmented monitoring stack. This complexity buried their operations team in inconsequential alerts, making it difficult to detect and resolve critical IT incidents, which were often first discovered by customers through support tickets. Their challenge was to accelerate time-to-detection to prevent service disruptions for their 70 million users.

By implementing BigPanda, Wix unified all alerts into a single dashboard and used its correlation engine to reduce noise by clustering events into high-level incidents. The solution provided enriched contextual data and automated notifications to the correct teams. As a result, Wix reported that troubleshooting time improved by 80%, critical incident acknowledgment was reduced to seconds, and their customers now enjoy a higher quality of service.

Wix

Avishai Abrahami

Chief Executive Officer