Case Study: Largest Semiconductor Firms achieve 95% Level 1 incident resolution with BigPanda

Semiconductor giant eliminates bottleneck, accelerates digital transformation

Largest Semiconductor Firms, one of the world’s largest semiconductor manufacturers, faced a flood of millions of alerts as its global IT operations scaled, making manual incident management too slow and resource-intensive. The company needed a way to automate incident detection and remediation across tools including CA Spectrum, Microsoft SCOM, New Relic, ServiceNow, ThousandEyes, and in-house systems, and selected BigPanda’s Autonomous Operations Platform after evaluating alternatives.

BigPanda implemented its Autonomous Operations Platform with open-box machine learning and broad integrations to correlate alerts, streamline operations, and improve remediation. The results included central management of more than 200,000 nodes across three global data centers, a 75% reduction in ServiceNow tickets, and 95% of incidents now being resolved by level 1 operators, freeing senior engineers for higher-value work.