Case Study: Playtika achieves 93% alert noise reduction with BigPanda

Playtika - Customer Case Study

Playtika, a digital gaming company with a growing and increasingly complex operations environment, was struggling to monitor performance across more than ten fragmented tools after expanding and acquiring other businesses. Alert noise, manual investigation, and the risk of missing critical production issues made IT operations slow and difficult, prompting the team to look for a better way to manage incident monitoring with BigPanda.

BigPanda implemented a centralized incident management platform that correlated alerts from tools like AppDynamics, Nagios, New Relic, ServiceNow, and others into unified incidents. The result was a 93% reduction in alert noise, the ability to resolve 50% more incidents in about half the time, and centralized alert management that helped Playtika’s NOC team work more efficiently and focus on the issues that mattered most.

Playtika

Ella Vidra

Director of IT Operations