Case Study: Riot Games achieves faster, smarter incident response with BigPanda

Midsize enterprises that have chosen BigPanda are reaping the benefits

Riot Games, the studio behind League of Legends, needed a way to keep its rapidly scaling gaming network highly reliable with no downtime, while managing alert overload from a growing mix of monitoring and collaboration tools. BigPanda’s Event Correlation and Automation platform helped Riot Games bring order to noisy incident data across its distributed environment.

BigPanda delivered machine-learning-based correlation, noise reduction, a unified view for engineering and support, and self-service automation for key workflows. As a result, Riot Games achieved an 80% alert correlation rate, reduced incident response to a 7-minute MTTA versus a 15-minute target, and supported its digital business with just two employees per NOC shift.

Riot Games

Jenny Kim

Manager