Case Study: InterContinental Hotels Group achieves 99.8% availability with BigPanda

InterContinental Hotels Group reaches 99.8% availability with BigPanda

InterContinental Hotels Group (IHG), a global hotel company with over 6,000 properties, faced significant operational challenges due to its rapid growth and hybrid-cloud adoption. Siloed monitoring tools created a flood of event data that obscured critical alerts, leading to extended outages, poor mean time to detect (MTTD), and a negative impact on business availability for its internal systems. To address this, IHG turned to the vendor BigPanda and its AIOps platform.

By implementing BigPanda's solution, IHG centralized its event management, automatically filtering out noise and adding context to create actionable alerts. This provided its Unified Command Center with a complete view of service operations, drastically improving detection times. The measurable result was a record-breaking 99.8% service availability for its internal systems in 2022, a significant reduction in IT complexity, and lower operational costs. BigPanda enabled IHG to focus on critical incidents before they affected customers.

InterContinental Hotels Group (IHG)