Case Study: Leading Premium Streaming Service Provider achieves reliable IPTV service and faster incident resolution with BigPanda

How BigPanda safeguarded subscriber experience for millions of live IPTV subscribers

Leading Premium Streaming Service Provider, a premium live and on-demand TV service with more than 40 million U.S. subscribers, was struggling with outages, alert noise, and siloed operations as its IPTV business scaled. The company had tens of thousands of daily alerts across disconnected teams and more than 1,300 microservices, making incident response chaotic and slow, especially during major live events. It turned to BigPanda to improve visibility, control, and reliability.

BigPanda implemented its Event Correlation and Automation platform, integrating 21 tools and adding enrichments and playbooks to normalize, correlate, and enrich alerts across NOC, Video-on-Demand Ops, and Live-Ops. The results were significant: no outages during a major live event, incident response reduced to a smaller focused team, MTTM cut by more than 60% from 1 hour 42 minutes to 40 minutes, MTTA reached 3.5 minutes, and up to 40% of incidents were scheduled for auto-remediation.