Case Study: a major beauty retailer reduces alert noise and speeds incident response with BigPanda

How BigPanda powers digital innovation in retail

A major beauty retailer faced significant challenges with its IT operations as it pursued digital innovation. With 36,000 monthly alerts creating overwhelming noise and manual processes leading to chaos, their incident management systems were unable to keep up, negatively impacting both customer and associate experiences. They turned to BigPanda and its Operations Console to address these issues.

By implementing BigPanda's Open Box Machine Learning engine, the retailer automatically correlated alerts into actionable incidents, achieving an 84% reduction in alert noise. This allowed Tier 1 support to resolve over 96% of events without escalation, freeing engineers to focus on strategic projects. BigPanda enabled a dramatic reduction in resolution times and provided the stable foundation needed for a seamless shift to remote operations during the COVID-19 pandemic.