Case Study: Major American Airline Company achieves 40% faster MTTR with BigPanda

How BigPanda keeps a major airline flying with AIOps

A major American airline company was struggling with outdated, fragmented IT Ops monitoring across nine legacy HP consoles and numerous other tools, making it hard to see root causes, reduce alert noise, and avoid costly outages that could impact flight operations. The airline turned to BigPanda and its AIOps/incident management capabilities to modernize monitoring and improve operational visibility.

BigPanda implemented a single operations console with machine learning-driven correlation and alert enrichment, integrating the airline’s tools and automating incident workflows. The results were strong: BigPanda reduced MTTR by 40%, cut IT Ops noise by 97%, and identified critical issues before they became outages, including one that was resolved in just 21 minutes with no service interruption.