Case Study: Large Insurance Company achieves proactive outage resolution and IT automation with BigPanda

How BigPanda helps a major insurance provider embrace change while maintaining stability

Large Insurance Company, a property, casualty and auto insurer, needed better visibility, more automation, and fewer operational silos to keep customer- and agent-facing services stable. Its legacy IT operations model was creating frequent outages, delaying engineering work, and relying on manual, anecdotal incident handling.

BigPanda implemented its Open Box Machine Learning platform to correlate alerts, automate ticket generation, enrich incidents, and improve monitoring across tools and teams. BigPanda helped automate about 2,000 tickets per week, saving 166 hours weekly, enriched 93% of alerts, and prevented an ISP outage that would have affected 76 agents with no business impact.