Case Study: Major Investment Management Firm achieves faster incident management and better IT Ops with BigPanda

How BigPanda helped a financial services company replace a legacy solution and improve IT Ops

Major Investment Management Firm, a major financial services organization, was struggling with an outdated Moogsoft implementation that was slow, costly, and ineffective at aggregating alerts across 30+ critical applications. The firm needed better alert correlation, less noise during maintenance windows, faster integrations, and stronger visibility into incidents and root causes, so it turned to BigPanda and its incident management platform.

BigPanda replaced the legacy setup with self-serve integrations, Open Box Machine Learning for alert correlation, Incident 360 visibility, and two-way ServiceNow automation. In just under five weeks, the proof of value showed clear gains, including a ServiceNow integration completed in about 45 minutes instead of weeks, go-live in 10 weeks, and a solution requiring 0 FTEs to manage. The result was faster incident response, reduced alert noise, improved MTTx, and a major reduction in manual effort.