Case Study: Leading Multinational Video Game and Digital Entertainment Company achieves automated IT Ops and faster incident resolution with BigPanda

How BigPanda beat the competition to help an online gaming network automate IT Ops

The Leading Multinational Video Game and Digital Entertainment Company was dealing with a complex, fragmented IT operations environment as player demand surged, creating millions of daily alerts and frequent major incidents. The company partnered with BigPanda to reduce manual incident management, improve monitoring, and protect the player experience while keeping downtime to a minimum.

BigPanda implemented an autonomous Level-0 layer through a proof of value, automating detection, escalation, notification, ticketing, and alert suppression across the NOC. The result was more efficient operations and faster incident response, with measurable impact including 75% of incidents resolved at L1, the ability to handle 50% user growth, and 99.9% availability while working from home.