Case Study: Gamma Communications reduces alert noise by 93% with BigPanda

Gamma Communications reduces alert noise by 93% with BigPanda

Gamma Communications, a leading supplier of communication services, faced unsustainable alert-management challenges from its email-alerting system, which caused significant operator fatigue. The company struggled to identify issues due to a highly manual process and sought a smarter way to enrich, correlate, and automate alerts. They turned to BigPanda to address these inefficiencies.

By implementing BigPanda, Gamma integrated its monitoring systems to dramatically reduce alert noise and improve context. The solution led to a 93% reduction in alert noise, a 60% noise reduction across the entire tech stack, and automated the closure of 40% of alerts. BigPanda provided the platform for Gamma to increase team efficiency, reduce incident duration, and move toward a more intelligent, automated system.

Gamma Communications