Case Study: Fortune 500 Media Company improves SLA compliance with BigPanda

F500 Media Giant Modernizes Its Digital Operations Center To Support Streaming Services

The Fortune 500 Media Company, a global cable broadcaster serving audiences across Asia, Europe, and North America, was struggling with a rapidly growing and fragmented IT environment. Its digital operations center faced heavy alert volume across hundreds of applications and many monitoring tools, making manual triage and incident correlation time-consuming and difficult. The company turned to BigPanda and its Autonomous Operations Platform to help manage this complexity.

BigPanda implemented the solution in less than eight weeks, including a custom ServiceNow integration. With BigPanda, the company gained a unified incident management view, more than 85% correlation rates, and a 50% improvement in service level agreement compliance, while also enabling 35 users to collaborate more effectively across teams.