Case Study: Endurance International Group achieves automated incident management and operational efficiency with BigPanda

Endurance Maximizes Automation, Operational Efficiency and Actionable Intelligence

Endurance International Group, which serves millions of small businesses worldwide and operates a large, 24x7 IT environment, was struggling with excessive alert noise and disconnected monitoring tools across more than 40,000 servers. The company needed better actionable intelligence and faster incident management to protect service levels and improve operational efficiency, and it turned to BigPanda and its Autonomous Operations Platform.

BigPanda implemented its Autonomous Operations Platform with Unified Analytics and a Unified Console, integrating with tools like Jira, Splunk, New Relic, and others to correlate alerts, automate detection, and support automated remediation. As a result, Endurance can resolve about 40% of incidents in 30 minutes or less, while more than 32,000 nodes globally send alerts into BigPanda across 24 integrations, improving collaboration, productivity, and decision-making.

Endurance International Group

Samuel Pereira

Director of Technical Integration