Case Study: Cambia Health Solutions achieves 83% alert compression with BigPanda

Cambia Health Solutions automates 83% of alerts with BigPanda

Cambia Health Solutions faced significant challenges with its homegrown, legacy event management system, which could not correlate events or reduce alert noise. This lack of automation and context forced their network operations center (NOC) to rely on tribal knowledge, leading to a mean time to resolve (MTTR) that was double their service level agreement. As a healthcare provider, these delays and outages directly impacted patients, making efficient event management crucial. They turned to BigPanda's Incident Intelligence and Automation platform, powered by AIOps, for a solution.

By implementing BigPanda, Cambia automated 83% of its incoming alerts. The solution provided critical enrichment and correlation, enabling the NOC to identify critical alerts within 30 seconds instead of 30 minutes. This dramatically improved their ability to meet service level agreements, achieving a 95% overall SLA and a 91% critical-alert SLA. BigPanda's platform eliminated the need for lengthy manual investigations and expensive bridge calls, allowing Cambia's team to focus on ensuring high availability for its members.

Cambia Health Solutions