Case Study: Cambia Health Solutions achieves 83% alert automation with BigPanda

Cambia automatically correlates alerts to identify actionable incidents for priority resolution

Cambia Health Solutions, a healthcare provider serving more than 3.4 million people, struggled with noisy, legacy event management tools that couldn’t correlate alerts, enrich them with context, or support fast triage. Those gaps led to a 30-minute average MTTR—double their 15-minute SLA—and made it harder for the NOC to maintain uptime for critical patient-facing services.

BigPanda provided AIOps-based Incident Intelligence and Automation to normalize, dedupe, correlate, and enrich monitoring and change data into actionable incidents. With BigPanda, Cambia automated 83% of alerts, identified critical issues within 30 seconds, and improved operational performance to 95% NOC overall SLA met and 91% critical alert SLA met, while reducing manual effort and bridge calls.

Cambia Health Solutions

Mark Peterson

IT Operations Supervisor