Case Study: California DMV cuts incident response to 15 minutes with BigPanda

California DMV cuts incident response to 15 minutes and avoids 12,000 tickets with BigPanda

The California DMV faced significant challenges in its IT operations, with an overwhelming 14 million annual alerts from siloed systems preventing proactive incident response. Critical outages were often first reported by customers rather than detected internally. To modernize its Network Operations Center and gain cross-domain visibility, the California DMV selected BigPanda as its AI-driven event correlation and incident management platform.

By implementing BigPanda, the DMV integrated data from numerous monitoring tools to correlate events and reduce alert noise. This solution dramatically cut incident response times from several hours to under 15 minutes and avoided nearly 12,000 support tickets annually. BigPanda enabled a shift from reactive firefighting to proactive operations, allowing teams to prevent outages and significantly improve service reliability for the public.

California DMV