Case Study: TIVIT reduces ticket volume and MTTR with BigPanda

BigPanda helps TIVIT power the future of enterprise digital solutions with AIOps

TIVIT, a Brazil-based multinational technology company, faced significant challenges in managing its IT operations, which were hindered by 15+ isolated tools generating 41,000 monthly tickets and siloed support teams. This fragmentation prevented a holistic view of their environment and impaired their ability to resolve customer-facing issues effectively. To overcome this, TIVIT turned to the BigPanda AIOps platform to aggregate, enrich, and correlate alerts.

The BigPanda solution consolidated TIVIT's alert data, reducing ticket volume by 60% from 41,000 to 16,000 per month. This noise reduction enabled IT analysts to focus on priority activities and accelerate root-cause analysis. As a direct result, BigPanda helped TIVIT slash its mean time to resolution (MTTR) by 40%, leading to increased satisfaction among key customers and enabling effective collaboration even with a remote workforce.

TIVIT

George Bem

CTO and Director of Innovation