Case Study: Autodesk reduces incidents and improves MTTR with BigPanda

BigPanda Helps Autodesk Deliver Effective Incident Management and Improve Operational Efficiency

Autodesk was struggling to manage a high volume of alerts from numerous monitoring tools, which made it difficult for their operations team to focus on relevant issues. To address this challenge and improve operational efficiency, they selected the BigPanda platform.

By implementing BigPanda's intelligent correlation and enrichment capabilities, Autodesk consolidated noisy alerts into actionable incidents. This solution led to a 69% reduction in incidents and an 85% improvement in mean time to resolution, significantly boosting their operational efficiency.

Autodesk

Samy Senthivel

Sr.Digital Enterprise Monitoring Services Manager