Case Study: Autodesk achieves 69% fewer incidents and 85% faster MTTR with BigPanda

Autodesk reduces incidents by 69% and MTTR by 85% with BigPanda

Autodesk, a leader in 3D design and engineering software, faced a significant challenge in managing over 100,000 monthly alerts from 25 different monitoring tools. Their small, global NOC team was overwhelmed, struggling to filter noise and manually investigate incidents across numerous dashboards. This led to delayed escalations, lengthy root cause analysis, and ServiceNow tickets that lacked critical context, all of which increased their mean time to resolve (MTTR) and diverted engineering teams from innovation.

To address this, Autodesk implemented the BigPanda Intelligence and Automation platform. The solution included using BigPanda's enrichment features to add contextual data to alerts, organizing incidents by environment and groups, and establishing smart ticketing with auto-sharing to ServiceNow and Slack. As a result, Autodesk achieved a 69% reduction in incidents and an 85% improvement in MTTR, significantly enhancing their operational efficiency and enabling their teams to focus on higher-value work.

Autodesk