Case Study: IHG Hotels & Resorts achieves 99.8% system availability with BigPanda

Actionable alerts allow IHG to reach 99.8% availability of internal systems

IHG Hotels & Resorts, a global hospitality company with 6,000+ hotels across 100+ countries, faced growing operational complexity as its hybrid-cloud and DevOps environment generated too many siloed alerts and event data. These disconnected monitoring tools made it hard for the Unified Command Center to spot important incidents quickly, increasing MTTD/MTTR and leading to outages that could affect customers. BigPanda helped IHG centralize incident visibility and focus on actionable alerts.

Using BigPanda’s AIOps platform, IHG consolidated events into a single pane of glass, filtered out false positives and noise, and added context to alerts so the team could respond sooner. BigPanda helped improve earlier detection and faster resolution, contributing to IHG reaching 99.8% availability of internal systems—the company’s best record—and reducing tickets, MSP costs, and operational complexity.

IHG Hotels & Resorts

Alvin Smith

Vice President, Global Infrastructure and Operations