Case Study: TruHome Solutions achieves zero-downtime cloud telephony and real-time circuit visibility with Bigleaf Networks' cloud-first SD-WAN

TruHome Goes All-In on Cloud Telephony with Bigleaf SD-WAN as the Foundation

TruHome Solutions, an award‑winning mortgage credit union service organization, needed to separate from its parent company and move to a cloud‑first UCaaS telephony model but lacked a resilient network foundation. After an initial SD‑WAN vendor failed to provide the high availability and insertion topology required for reliable call center operations, TruHome Solutions selected Bigleaf Networks’ cloud‑first SD‑WAN to underpin its telephony migration.

Bigleaf Networks implemented its Site‑to‑Cloud SD‑WAN with edge insertion, Dynamic QoS and intelligent load balancing, giving TruHome Solutions real‑time visibility and automated traffic steering across two 100 Mbps ISP circuits. The deployment enabled a successful migration to cloud telephony with no internet downtime since implementation, supported more than 200 employees across two call centers, improved carrier resiliency, and cut IT time spent troubleshooting carrier issues.

TruHome Solutions

John Pentlin

VP of IT