Case Study: Passero Associates achieves reliable connectivity and less downtime with Bigleaf Networks

Passero Associates mitigates internet disruptions and downtime, amid limited ISP options

Passero Associates, an engineering and architecture firm with offices across multiple sites, was dealing with unreliable internet connectivity at its St. Augustine location, where limited ISP options and weather-sensitive service caused outages, downtime, and disruptive brown-outs for business-critical tools like AutoCAD and Microsoft Teams. To address the challenge, Passero turned to Bigleaf Networks for a network optimization SD-WAN solution.

Bigleaf Networks deployed its network optimization service alongside a Verizon 5G backup circuit, giving Passero same-IP failover, dynamic QoS, circuit monitoring, and load balancing. The result was immediate: when the airport fiber went down in the first week, the office kept working without interruption, with Teams calls and daily operations continuing normally. Bigleaf Networks improved reliability and helped Passero maintain productivity despite unstable connectivity.

Passero Associates

Chad Krout

Director of IT