Case Study: One Senior Care Facility boosts internet reliability with Bigleaf Networks

One Senior Care Facility cuts help desk tickets by 30% with Bigleaf Networks

The customer, a senior care facility, faced significant challenges with unreliable internet connectivity across its multiple locations. This "internet problem" severely impacted staff productivity and resident quality of life, particularly by causing frequent outages in their critical VoIP phone systems and Wi-Fi. To address this, the facility turned to Bigleaf Networks for its network optimization solution.

Bigleaf's solution provided real-time network optimization, redundancy, and intelligent failover by installing a second internet circuit and its specialized hardware at each location. This resulted in a dramatic improvement in reliability, eliminating internet downtime. The measurable impact was a 30% reduction in help desk tickets. Furthermore, the enhanced network reliability became a key competitive advantage for attracting new residents and provided strategic benefits for the IT team.