Case Study: ITC achieves proactive network visibility and more reliable connectivity with Bigleaf Networks

ITC prevents 3-hour outages and boosts proactive support with Bigleaf Networks

The customer, ITC, is a managed service provider facing challenges with unreliable internet connectivity affecting their clients' cloud services, particularly VoIP and video conferencing. This led to performance issues and client dissatisfaction. To address this, ITC partnered with vendor Bigleaf Networks to implement its SD-WAN solution.

Bigleaf Networks provided ITC with enhanced network visibility and a dedicated backbone, allowing them to proactively identify and mitigate issues before clients were affected. This solution enabled ITC to offer more reliable service, reduce support calls, and upsell clients to better connections. The measurable results included improved customer retention and the creation of a competitive advantage for ITC through proactive, intelligent service.

ITC