Case Study: Convergence Networks boosts customer satisfaction with Bigleaf Networks

Convergence Networks supports over 9,000 users with Bigleaf

Convergence Networks, a managed service provider (MSP), faced increasing customer support tickets and complaints due to poor internet performance affecting cloud applications like VoIP and Microsoft 365. Their challenge was to ensure internet continuity and a reliable application experience for their clients without the pitfalls of traditional networking solutions. They turned to Bigleaf Networks for a solution.

Bigleaf Networks implemented its SD-WAN service, which provided intelligent failover and load-balancing across multiple internet connections. This solution eliminated outages and subtle performance issues like latency and packet loss. For Convergence Networks, the results included a significant reduction in support tickets and after-hours calls, leading to higher customer satisfaction and freed-up technical resources. The vendor, Bigleaf, delivered a reliable product that just works, according to the customer.

Convergence Networks