Case Study: Vern Fonk Insurance achieves reliable cloud performance and eliminates dropped VoIP calls with Bigleaf Networks

Bigleaf Rescues Vern Fonk’s Cloud Migration

Vern Fonk Insurance, an independent agency serving Washington and Oregon, migrated acquired offices to cloud services (Hosted VoIP and Virtual Desktop) but began suffering poor Internet performance — packet loss, latency, jitter, dropped VoIP calls and inconsistent VDI — that caused 26 hours of downtime and an estimated $88,000 in lost revenue. Vern Fonk Insurance engaged Bigleaf Networks and deployed Bigleaf’s Multipath Internet Optimization service and on‑site Bigleaf routers to address the connectivity problems.

Bigleaf Networks implemented dynamic QoS, real‑time intelligent load‑balancing and same‑IP failover across Vern Fonk’s circuits, automatically routing traffic across multiple ISPs. Over three months Bigleaf mitigated 3,122 ISP issues covering 1,718 hours of degradation, eliminated dropped calls and delivered smooth VDI sessions, restoring productivity and enabling Vern Fonk Insurance to focus on growth and client service.

Vern Fonk Insurance

Matt Olgiati

Vern Fonk Insurance