Case Study: Wright Hassall achieves smarter working and productivity with BigHand

Wright Hassall boosts productivity 40% with BigHand

Wright Hassall, a Midlands-based law firm aiming for UK Top 100 status, sought to replace its legacy digital dictation system to improve fee-earner productivity and streamline inefficient, non-chargeable administrative tasks. The firm partnered with BigHand to implement its Speech Recognition and SmartNote workflow automation tools to address these challenges.

The BigHand solution automated the production of notes, such as attendance and phone call records, using speech recognition and templates. This eliminated secretarial involvement and approval steps. The implementation led to 30% of dictations immediately bypassing secretaries, with one team achieving 99.35% automation. This saved fee-earners time, allowed secretaries to be refocused on compliance work, reduced paper archiving, and even converted some secretarial resources to fee-earning work, increasing income. BigHand is now underpinning the firm's smarter working practices and organic growth ambitions.

Wright Hassall