Case Study: Woodfines Solicitors improves legal task delegation and workflow visibility with BigHand Workflow Management

Woodfines bolsters efficient service delivery with upgrade to full legal workflow management solution

Woodfines Solicitors, a leading regional law firm, wanted better visibility into how lawyers were delegating tasks as it moved toward a more centralized support staff model and hybrid working. The firm needed a way to route work to the right resource at the right time while also gaining clearer insight into task volume, capacity, and utilization. BigHand’s workflow management technology was chosen to help address these challenges.

BigHand upgraded Woodfines’ licences to its full Workflow Management solution, enabling tasks to be automatically routed to the best-suited support staff and tracked throughout the process. The firm can now better support hybrid working, identify billable support work that might otherwise be missed, and use reporting data to make informed decisions about staffing, training, and performance. BigHand says the solution helps Woodfines improve efficiency, optimize resource use, and deliver faster turnaround times with data-backed process improvements.

Woodfines Solicitors

Maggie Shen

Operations Manager