Case Study: Womble Bond Dickinson improves utilization and retention with BigHand Resource Management

Womble Bond Dickinson boosts utilization 10% with BigHand

Womble Bond Dickinson, an international law firm, faced challenges with its traditional, partner-led model for work allocation. This approach lacked visibility into lawyer capacity and skills, creating operational risks, inequitable work distribution, and potential client service issues. To address this, the firm implemented BigHand Resource Management to shift towards a more data-driven strategy for managing its legal talent.

The solution involved using BigHand's software to enable weekly capacity forecasting, match skills to matters, and democratize work allocation through an Opportunities Board. This data-led approach resulted in significant improvements for the firm. Womble Bond Dickinson achieved a 10% increase in utilization over two years and saw a 33.3% increase in staff retention within a practice group using BigHand Resource Management, demonstrating the solution's positive impact on both operational efficiency and talent stability.

Womble Bond Dickinson