Case Study: Whitfield & Eddy PLC achieves flexible cross-office working with BigHand Dictation

Whitfield & Eddy PLC cuts dictation admin time from 15 hours to minutes with BigHand

Whitfield & Eddy PLC, an Iowa-based law firm, faced a challenge managing a mix of analog tapes and Olympus dictation software, which required complex IT support for reassigning work. The firm sought a new solution from BigHand to save time on back-end management, maximize support staff efficiency, and increase attorney mobility.

By implementing BigHand's digital dictation and workflow management solution, the firm streamlined its processes. The results included reducing a monthly administrative task from 15 hours to just minutes, enabling cross-office teamwork among assistants, and improving prioritization for attorneys. BigHand also provided the flexibility for future mobile and voice-to-text expansion.

Whitfield & Eddy PLC