Case Study: Whitfield & Eddy PLC achieves cross-office workflow flexibility and faster turnaround with BigHand

Whitfield & Eddy achieves flexibility and cross-office working with BigHand Dictation

Whitfield & Eddy PLC, an Iowa-based law firm with 55 attorneys across four offices, was hampered by a fragmented dictation setup of analog tapes and Olympus standalone software that forced IT to manually reassign access multiple times a day. The complexity slowed HR and assistants, limited attorney mobility and prevented efficient cross-office support, so the firm evaluated BigHand and adopted BigHand Dictate as an enterprise replacement.

BigHand implemented its enterprise workflow solution (BigHand Dictate), enabling thin-client deployment, shared support folders that assistants can access without IT involvement, and mobile submission via the BigHand app. The result: improved cross-office teamwork, faster turnaround and increased attorney productivity, lower hardware and IT support costs, and a reduction in back-end administration from up to 15 administrative staff hours per month to just minutes.

Whitfield & Eddy PLC

Shawn Brown

IT Director