Case Study: Wedlake Bell optimises lawyer support and gains operational visibility during the COVID-19 pandemic with BigHand Now

Wedlake Bell optimises support provision for its lawyers and clients utilising BigHand Workflow to gain operational visibility amid the Global Pandemic

Wedlake Bell, a London law firm with 70 partners and over 170 lawyers and support staff, needed to rapidly adapt to mass remote working during the COVID-19 pandemic while solving long‑standing issues around fragmented task delegation, lack of audit trails and uneven utilisation of support teams. To address these challenges the firm implemented BigHand’s workflow solution, BigHand Now, which they had begun rolling out in late 2019.

BigHand Now provided a centralised task list and workflow that ensured work was assigned to the right skilled resource, created visibility and auditability, and enabled data-driven resourcing decisions. Rolled out to more than 230 users, the system captured up to 200 tasks per day (≈4,000/month) and added about 2,000 dictation records monthly, cut reprographics turnaround times, improved support utilisation and informed hiring decisions — outcomes the firm expects to enhance further with BigHand’s upcoming reporting product, BigHand Insight.

Wedlake Bell

David Hymers

Head of IT