Case Study: Wedlake Bell achieves operational visibility and faster support workflows with BigHand Workflow Management

Wedlake Bell captures 4,000 tasks a month with BigHand Workflow Management

Wedlake Bell, a London-based law firm, faced challenges with inefficient task delegation and a lack of operational visibility, especially during the shift to remote work. Their support staff received work through various unmonitored channels like email and in-person requests, leading to uneven utilization and lost tasks. To address this, the firm implemented BigHand Workflow Management from vendor BigHand to streamline its support functions and gain insight into workflow.

The BigHand solution provided a centralized system for assigning and tracking tasks, ensuring work was delegated to the right skilled resource. This resulted in a significant increase in captured tasks, with up to 4,000 per month now being tracked. The firm reported a major drop in task-turnaround time and improved efficiency. BigHand's technology also provided vital operational data that enabled management to make informed resourcing and hiring decisions to secure the firm's future.

Wedlake Bell