Case Study: Wedlake Bell achieves fast, automated and consistent document creation with BigHand Document Creation

Wedlake Bell adds Automation and Sophistication with BigHand Document Creation

Wedlake Bell, a London law firm with 70 partners and over 250 staff, struggled with time‑consuming, inconsistent manual document processes—especially for engagement letters that typically took 30–45 minutes to draft and required lawyers or secretaries to edit templates and lookup rates across multiple systems. Seeking greater consistency, speed and ease of use, the firm turned to BigHand and its Document Creation solution to overhaul template management and reduce formatting and branding errors.

BigHand implemented Document Creation across Wedlake Bell, automating all templates, integrating fee‑earner rates from the practice management system, adding new templates and introducing dynamic wizards and quick‑fill functionality. The result: adoption across the firm, improved consistency and productivity, and a dramatic reduction in drafting time—engagement letters can now be generated in as little as 5 minutes—while secretarial processes (standard file naming, default save locations) and user self‑sufficiency have also been enhanced.

Wedlake Bell

Sandra Pawley

IT Business Engagement Specialist