Case Study: Trowers & Hamlins achieves optimised service delivery and full workload visibility with BigHand Workflow Management

Trowers & Hamlins optimises service delivery with upgrade of BigHand licences to full legal workflow management solution

Trowers & Hamlins, an international law firm with over 160 partners, needed better visibility and control over internal support workflows, task allocation and utilisation. To solve this, the firm upgraded its BigHand licences to the full BigHand Workflow Management Solution to automate routing, monitor work through its lifecycle, and capture the data needed for smarter resourcing decisions.

BigHand’s Workflow Management was implemented to route tasks to the right support staff at the right cost, deliver output reports on work type, volume, capacity and utilisation, and expand mobility licences for remote delegation. As a result, Trowers & Hamlins gained real-time workload visibility, improved accuracy and efficiency in task allocation, experienced a productivity boost during lockdown, and can now reassign work across regions to shorten turnaround times and make more data-driven staffing and training choices.

Trowers & Hamlins

Kate Kirkham

Head of Secretarial Services