Case Study: Taylor Wessing achieves greater flexibility and productivity with BigHand Go

Taylor Wessing scales dictation across 230 users with BigHand

Taylor Wessing, a Top 20 law firm, sought to improve flexibility and productivity for its lawyers by moving away from its outdated digital dictation technology. The firm's challenge was to find a mobile-friendly solution that would allow its fee earners to work efficiently from anywhere, capture more billable hours, and support its 'people first' philosophy. This led them to partner with vendor BigHand and implement their BigHand Go dictation service.

The solution from BigHand provided a mobile dictation app compatible with multiple operating systems, enabling lawyers to dictate and submit work instantly from any location. This resulted in significant cost savings by reducing the need for dedicated dictation hardware and increased productivity by capturing more billable hours. The firm achieved greater flexibility, with over half of its 230 users on the platform, and improved workflow visibility for both lawyers and the secretarial service desk. BigHand's technology provided the toolkit that helped Taylor Wessing scale efficiently while staying true to its core philosophy.

Taylor Wessing