Case Study: Roythornes Solicitors achieves better service delivery and remote work visibility with BigHand Workflow Management

Roythornes Solicitors streamlines legal workflow across 2 offices with BigHand

Roythornes Solicitors, a top 200 UK law firm, faced a challenge in optimizing service delivery and gaining visibility over support tasks when enforced remote working began. To address this, the firm worked with vendor BigHand to convert its existing licenses to the full BigHand Workflow Management solution, a legal-specific workflow tool designed to capture, track, and streamline tasks.

The solution implemented by BigHand provided a centralized view of all work, allowing tasks to be digitally routed to the right skilled resource. This gave lawyers visibility into progress via desktop or mobile devices and enabled managers to optimize support resources across different offices. As a result, Roythornes improved the way work is moved, tracked, and progressed, which was key to optimizing service delivery for a remote workforce that is set to stay.

Roythornes Solicitors