Case Study: Roythornes Solicitors improves turnaround times with BigHand Workflow Management

Roythornes Solicitors Improve Turnaround Times with BigHand Workflow Management

Roythornes Solicitors worked with BigHand to improve visibility into workload across its centralized support teams. The firm needed a better way to see where tasks were going, how busy each department was, and how to place secretaries and support staff more effectively.

Using BigHand Workflow Management, Roythornes Solicitors created a more strategic and efficient work distribution process, helping the right people handle the right tasks. BigHand enabled quicker turnaround times, more informed client updates, and better support for fee earners, while also giving the firm the oversight it needed to optimize staffing and reduce admin on lawyers’ desks.

Roythornes Solicitors