Case Study: Baillies Law achieves 25% productivity gain and eliminates dictation backlog with BigHand Professional

Property law firm Baillies Upgrade to BigHand Professional Solution

Baillies, a Scottish property law firm near Dundee, was struggling with inefficient analogue tape dictation that caused poor audio quality, lost tapes and frequent backlogs. In 2013 they deployed BigHand Professional Edition, a hosted digital dictation solution with speech recognition and mobility features, to replace their tape system and modernize their voice productivity.

BigHand implemented the hosted Professional solution with user training and support (live within 24 hours), giving Baillies real‑time workload visibility, priority management, secure encrypted hosting and remote dictation. The result: eliminated unmanageable backlogs, faster turnaround and better resource allocation—productivity rose by 25% even after losing one part‑time staff member—along with improved audio quality and lower operational risk.

Baillies

Ken Glass

Director