Case Study: Husch Blackwell LLP boosts legal support efficiency with BigHand Workflow

Progressive law firm drives internal support efficiency with investment in BigHand

Husch Blackwell LLP, a leading U.S. law firm with more than 700 lawyers and 19 offices, needed a better way to manage internal legal support requests across dispersed teams. BigHand Workflow was chosen to replace manual tracking logs and improve visibility into the volume, type, status, and effort associated with requests coming in through email, meetings, and phone calls.

With BigHand Workflow, Husch Blackwell can create tasks through pre-configured forms, automatically route work to the right team, and reassign tasks based on workload while monitoring progress through completion. The result is improved operational efficiency, stronger reporting and visibility, and better service delivery to internal and external clients, helping BigHand support the firm’s goal of higher service levels.

Husch Blackwell LLP

Bret Chapman

Chief Administrative Officer