Case Study: Poole Alcock LLP Achieves Greater Administrative Efficiency with BigHand

Poole Alcock LLP Deploys BigHand to Streamline Multi-Site Working

Poole Alcock LLP, a Cheshire-based law firm, needed a better way to manage dictation and support work across eight offices. Their previous stand-alone dictation setup created separate backlogs in each location, leading to uneven workloads, delays in transcription, and inefficient use of support staff. BigHand’s digital dictation, speech recognition, and mobility tools were selected to help streamline these processes.

With BigHand, Poole Alcock centralized all dictations into one visible, reportable backlog so work could be distributed evenly and completed in turn. The firm also used BigHand’s speech recognition and mobile apps to let fee-earners record, submit, and review dictations on the go, reducing transcription time and improving productivity. As a result, Poole Alcock reported significantly greater efficiency, faster turnaround, a more balanced workload, and slicker administrative processes overall.

Poole Alcock LLP

Scott Harding

Deputy Managing Partner and IT Partner