Case Study: Platt Halpern achieves greater efficiency and productivity with BigHand

Platt Halpern speeds transcription and cuts backlog with BigHand

Platt Halpern, a UK-based legal aid and private client law firm, faced the challenge of surviving cuts to legal aid by needing to drastically reduce operational costs and increase efficiency. Their outdated analogue tape dictation system was slow, costly, and difficult to maintain. Practice Manager Graham Wright brought in BigHand's digital dictation tools to modernize their workflow.

The implementation of BigHand created a centralized, digital workflow that allowed secretaries to pick up dictations from fee earners across all three of the firm's offices, eliminating typing backlogs. The solution provided mobility for fee earners to dictate on the go and was so intuitive it was quickly embraced by all staff. BigHand's technology resulted in significantly quicker turnaround times, improved client care, and increased flexibility, allowing the firm to deliver legal aid work more cost-effectively. Platt Halpern also began implementing BigHand's speech recognition to further increase efficiency.

Platt Halpern