Case Study: Pinsent Masons achieves greater administrative efficiency with BigHand Workflow Management

Pinsent Masons cuts admin costs by £1.4 million with BigHand

Pinsent Masons, a major international law firm, faced challenges with its administrative support structure, including inconsistent service quality for junior fee earners and an inability to effectively utilize its PA team's skills and outsourced legal support services. The firm partnered with BigHand to implement its Workflow Management and Capacity Manager solutions to gain better visibility into task allocation and improve its operational model.

By implementing BigHand's task management technology alongside a restructured administrative team, Pinsent Masons achieved significant efficiency gains. The results included a 70% increase in work sent to its outsourced provider, a recurring annual cost saving of £1.4 million, and faster turnaround times. BigHand's software provided the management information needed to route work effectively and monitor quality, ensuring the right tasks were completed at the right cost.

Pinsent Masons