Case Study: Osborne Clarke achieves greater operational efficiency with BigHand Workflow Management

Osborne Clarke rolls out BigHand to 838 staff across 3 UK offices

Osborne Clarke, an international law firm, sought to increase operational efficiency and improve its internal task management workflows. The firm identified challenges in how work was assigned and executed, aiming to ensure the right work was done by the right people. To address this, they implemented solutions from vendor BigHand, specifically BigHand Workflow Management and BigHand Capacity Manager.

The BigHand solution provided a digital platform for creating, assigning, and managing tasks, replacing previous methods like dictation and email. This streamlined processes and provided valuable analytics on work delegation and resource capacity. Following a successful pilot, the solution was well-received and led to significant time savings for staff. Osborne Clarke is now rolling out BigHand's technology across its UK offices for use by 838 staff, anticipating further operational improvements and enhanced client service.

Osborne Clarke