Case Study: Morton Fraser achieves financial clarity and attorney accountability with BigHand Quantum

Morton Fraser drives fee earner responsibility through BigHand

Morton Fraser, a top-ten independent Scottish law firm with revenues in excess of $29 million, needed clearer, timely financial management information to reinforce attorney accountability around time recording, work in progress (WIP) and aged debt. While replacing its practice and case management systems, the firm found built‑in reporting wouldn’t meet its needs and selected BigHand’s Quantum financial data warehouse to deliver tailored dashboards and KPIs for partners, department heads and individual attorneys.

BigHand implemented BigHand Quantum alongside the new practice system (going live in July 2017), delivering nightly-updated dashboards across firm, department, team and matter views. The solution encouraged daily KPI use, drove behavioral changes (bonus threshold raised from 80% to 100% of chargeable time), helped identify capacity gaps (e.g., a 20% capacity discrepancy) and enabled targeted aged-debt action (filters such as debt >120 days), with Morton Fraser reporting a significant reduction in aged debt and improved WIP and time-recording accuracy.

Morton Fraser

Scott McClure

Finance Director