BigHand
214 Case Studies
A BigHand Case Study
Morrish Solicitors LLP, a UK law firm, faced challenges with outdated analogue dictation and was skeptical about the productivity benefits of new speech recognition technology. They partnered with vendor BigHand to evaluate its server-based Speech Recognition module, seeking to free up highly skilled secretarial staff from mundane transcription tasks.
BigHand implemented its integrated Speech Recognition solution, which delivered high accuracy and fast turnaround times without requiring extensive user training. The results for Morrish Solicitors included significant cost savings, eliminating the need for temporary staff cover, and a calculated 250% return on investment. BigHand's technology also increased mobile productivity for partners and allowed support staff to focus on more specialized work.