Case Study: Mitchells Roberton achieves streamlined legal workflow management with BigHand

Mitchells Roberton streamlines legal task delegation with BigHand after overnight remote-working changes

Mitchells Roberton, a leading Scottish law firm, faced a challenge in maintaining efficient task delegation and visibility for its support staff after the sudden shift to remote work. To prevent work from being duplicated or lost, the firm needed a solution to clarify instructions and track task progress. They turned to their existing vendor, BigHand, to upgrade to its full BigHand Workflow Management solution.

By implementing BigHand's solution, the firm gained a centralized system for routing legal tasks to the most appropriate skilled resource. This provided lawyers with visibility into work progress and gave managers a clear view of outstanding work and team capacity. While specific metrics are not provided, BigHand's technology is credited with streamlining delegation and setting the foundation for utilizing reports to make more informed business decisions and recognize staff performance.

Mitchells Roberton