Case Study: Mitchells Roberton Law Firm achieves streamlined workflow visibility and resource optimisation with BigHand Workflow Management

Mitchells Roberton is the latest firm to upgrade its BigHand technology to full workflow management solution for optimised client service delivery

Mitchells Roberton Law Firm, a leading Glasgow-based practice, faced a challenge when enforced remote working removed the informal office communication that helped staff clarify instructions and track progress. To prevent duplicated or lost work and regain visibility over tasks, the firm upgraded its existing BigHand technology to the full BigHand Workflow Management solution.

BigHand implemented a centralized workflow that captures complete instructions, automatically routes tasks to the right skilled resource, and provides desktop and mobile visibility so lawyers and managers can monitor progress and resource capacity. The BigHand solution has streamlined delegation, reduced the risk of duplication or lost tasks, and will deliver reporting on work volumes, capacity and utilisation to support better business decisions and recognise high-performing staff.

Mitchells Roberton Law Firm

Mark McGorm

Partnership Director